Enrout Ops
Guides for dispatchers and operators — setup, workflows, and daily operations.
How Enrout Ops Helps You
How Enrout Ops Helps You
What the platform and AI do for your dispatch team every day
Enrout Ops is built to cut the busywork out of dispatch — fewer tabs, fewer missed messages, and faster decisions from lead to delivery. You stay in control; the software and AI handle the repetitive parts.
One place for the whole operation
- Leads, loads, drivers, documents, and messages live in one app — not scattered across email, spreadsheets, and phone calls
- Every load has a clear stage so you always know what needs to happen next
- Dashboard highlights critical items that need attention right now
- Open any load or lead for route, financials, chat, and activity in a single panel
AI and automation
Enrout Ops uses AI where it saves you the most time — communication, monitoring, and early pipeline work — while you approve important decisions.
Lead pipeline automation
- When you create a lead, pick the current stage — earlier stages auto-complete
- Automation resumes from that point (e.g. negotiation emails, follow-ups)
- Configure rules under Configuration → AI Automation
Bella — your dispatch assistant
- Ask questions from the dashboard chatbot: load summaries, delayed loads, critical messages, lead stats
- Use quick prompts or type your own question
- Chat with drivers through Bella in the Communication hub
Smarter communication
- Email, broker, and driver WhatsApp threads in one inbox
- AI-suggested replies and quick actions on conversations
- Draft emails faster instead of writing every response from scratch
- Mark threads resolved when done so nothing slips through
Broker load intake
Configure broker emails under Configuration → Broker Emails. Inbound load offers can flow into your workflow so you spend less time copying details manually.
Dispatch decisions made faster
| Situation | How Enrout Ops helps |
|---|---|
| Choosing a driver | Assign Load ranks available drivers by schedule fit and travel time — no overlapping assignments |
| Tracking freight | Load Tracking shows routes and stop progress on a map |
| Pickup or delivery running late | P&D Updates compares original vs current ETA and surfaces driver-reported delays |
| Something urgent | Critical messages on the Dashboard and Communication filters flag what needs action |
| Repeat lanes | Recurring Loads templates save time on freight you run often |
What you still control
AI suggests and automates — it does not replace your judgment on rates, driver choice, or customer commitments. You promote leads, assign drivers, approve messages, and close loads. Enrout Ops removes friction so you can focus on moving freight.
Where to start
- New user? See Getting Started
- Daily steps? See Workflows
- Set up automation? See Configuration → AI Automation