Documentation
Enrout Ops
Guides for dispatchers and operators — setup, workflows, and daily operations.
Overview
Overview
What Enrout Ops does and how your team uses it
Product summary
Enrout Ops helps your dispatch team run freight from first contact through delivery. Manage leads, convert them to loads, assign drivers, communicate with brokers and customers, and track pickups and deliveries — all in one place.
Core capabilities
| Area | What you can do |
|---|---|
| Lead management | Track the sales pipeline from discovery through agreement |
| Load management | Run operational loads after promotion or direct entry |
| Driver assignment | Match loads to available drivers based on schedule and location |
| Communication | One inbox for email, broker, and driver conversations |
| Tracking | Live map tracking and pickup/delivery ETA monitoring |
| Configuration | Company profile, fleet, drivers, broker emails, and automation |
| Automation | Bella assists with email responses and workflow checkpoints |
Who uses the platform
Dispatchers & operators
Day-to-day users who create leads, manage loads, assign drivers, communicate with brokers and drivers, and monitor freight in transit. Everything in the sidebar — Leads, Load Management, Assign Load, Communication, and more — is built for this role.
Key terms
- Lead — an opportunity still in the sales pipeline (negotiation, approval, agreement)
- Load — an operational shipment ready for documents, assignment, and tracking
- Lifecycle checkpoint — where a lead or load sits in the workflow (e.g. Negotiation, Docs Pending, In Transit)
- Promote — convert an approved lead into a load
- P&D — pickup and delivery status updates with ETA comparison
Load and lead IDs
| Type | How it appears |
|---|---|
| Load | LOAD-XXXXXX (last 6 characters of the record ID) |
| Lead | LEAD-XXXXXX (last 6 characters of the record ID) |
Use these IDs when searching lists, talking to drivers, or referencing loads in Communication.